Ticket queue
Each ticket is somewhere in a fixed workflow. Tickets awaiting approval need a human decision before anything is carried out.
- Awaiting approval
- 1
- In progress
- 2
- Closed
- 5
4 of 8 tickets
| Subject | Customer | Category | Severity | Status | Risk | Age | Open |
|---|---|---|---|---|---|---|---|
| Charged twice for the March invoice | Priya RamanPro | Billing | Medium | Executed | LOW risk | 12d | |
| Cannot sign in after losing my security key | Rafael OrtizPro | Account access | High | Executed | MEDIUM risk | 35d | |
| Invoice shows a charge we cannot identify | Hannah WeissPro | Billing | Low | Executed | LOW risk | 73d | |
| Duplicate annual charge after switching payment method | Tomas LindqvistEnterprise | Refund | Medium | Executed | HIGH risk | 108d |